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Setup guides, admin documentation, troubleshooting and a direct line to our Dutch support team.
Popular articles
Top of the weekHow to start using vBoxxCloud
Your first 5 minutes after sign-up.
How to install the Sync Tool
Desktop sync for Windows and macOS.
How to create Team Shares
Shared folders with their own permissions.
Two-Factor Authentication
Enable and enforce 2FA.
How to upgrade your trial
Convert to a paid plan without losing data.
Restore deleted files and revisions
Roll back any file or recover from trash.
Browse by topic
Getting started
First steps, sync tool installation and initial workspace setup.
7 articles
Files and folders
Upload, edit, sync, share and recover your content.
7 articles
Admins and teams
Organizations, team shares, permissions and recovery.
12 articles
Configuration & integrations
Connect file servers, Microsoft 365, Active Directory and branding.
9 articles
Security policies
Authentication, encryption and compliance controls.
4 articles
Installation
Desktop and mobile clients for every platform.
6 articles
Troubleshooting
Fixes for sync errors, antivirus conflicts and platform issues.
7 articles
Upgrades and billing
Trials, plan changes, invoices and cancellations.
4 articles
Video guides
Short screen-recorded walkthroughs of the most-used features.
7 articles
Release notes
What's new in the web app, desktop clients and mobile apps.
5 articles
Getting started
How to start using vBoxxCloud
A 5-minute walkthrough of your first login, workspace tour and inviting your team.
How to install the vBoxxCloud sync tool
Desktop sync for Windows and macOS, installation, first-time setup and pairing.
How to install the Windows Virtual Sync client
Stream files on demand without taking up local disk space.
How to use the sidebar
Quick file actions, sharing and notifications from the desktop sidebar.
System requirements
Supported operating systems, browsers and minimum hardware for sync.
General F.A.Q.
Answers to the most common questions about plans, storage and migration.
Technical F.A.Q.
Protocols, ports, encryption and integration questions for IT teams.
Files and folders
How to upload files as a guest user
Receive files from people outside your organisation through secure upload links.
Using Selective Sync
Choose which folders sync to which device, save bandwidth and disk space.
Edit documents with vBoxxCloud
Open Office and Microsoft files directly from the web app or sync folder.
How to restore deleted files and revisions
Roll back any file to a previous version or recover deleted items from trash.
Sharing files with guest users
Send share links with expiry dates, passwords and granular permissions.
Using vBoxxCloud on Android
Install the app, enable offline files and use the camera upload.
Using vBoxxCloud on iPad and iPhone
iOS app setup including Face ID, Touch ID and Files-app integration.
Admins and teams
Organisation structure and multitenancy
Model your business as organizations, sub-organizations and team shares.
How to create an organisation
Create a new tenant, set defaults and assign administrators.
How to create team shares
Shared folders with their own quota, members and permission roles.
Team Share permission roles
Owner, Editor, Viewer, Uploader, exactly who can do what.
How do I create guest users?
Grant external collaborators access to specific folders without a paid seat.
What does a guest user see?
Understand the limited view, branding and downloads available to guests.
Invite users from another organisation to a team share
Cross-organization collaboration with full audit trail.
How to use snapshots to recover files
Point-in-time recovery for entire folders after accidental changes or ransomware.
Protect your data using revision rollback
Restore a single file or whole folder to any earlier revision.
Remotely delete files from any device
Wipe corporate data from a lost laptop or phone in seconds.
Preventing users from deleting data
Lock down delete permissions for sensitive shares.
Creating backups
Configure scheduled backups of devices and external sources.
Configuration & integrations
How to integrate Active Directory
Sync users, groups and permissions from your on-prem AD.
How to connect your file server to vBoxxCloud
Cloud-enable a Windows or Synology file server without moving the data.
Microsoft 365 integration
Open and co-edit Word, Excel and PowerPoint files in the browser.
Customise branding
Logo, colours and login screen for a white-label experience.
How to customise email templates
Edit notification emails sent on shares, invites and password resets.
Configuring the From email address
Send vBoxxCloud notifications from your own domain.
How to configure an email server
Bring your own SMTP for compliance and deliverability.
Excluded extensions
Block specific file types from being uploaded or synced.
Changing languages in vBoxxCloud
Switch the interface language per user or organisation.
Security policies
Two-Factor Authentication (2FA)
Enable TOTP-based 2FA for all users and enforce it organization-wide.
Encryption at rest and in transit
How AES-256 and TLS 1.3 protect your data.
Audit logs and SIEM export
Stream every action to your SIEM via syslog or download CSV reports.
GDPR & data residency
Where your data lives, who can access it and how we handle DPAs.
Installation
How to install the vBoxxCloud Sync Tool (Windows)
Standard desktop sync client for Windows 10 and 11.
Silently install the desktop client (Sync Tool)
MSI deployment for IT admins with Group Policy or Intune.
How to install the Windows Virtual Sync client
Stream files on demand, ideal for laptops with small SSDs.
Using vBoxxCloud on macOS
Install, grant Full Disk Access permissions and pair your account.
Using vBoxxCloud on iPad and iPhone
iOS app with Files-app integration, offline files and Face ID.
Using vBoxxCloud on Android
Android app setup, automatic camera upload and offline sync.
Troubleshooting
How to uninstall the vBoxx Sync Tool on Mac
Clean removal of the macOS sync client.
How to exclude the Sync Tool from Avast Antivirus
Prevent Avast from blocking sync operations.
How to exclude the Sync Tool from Norton Antivirus
Add vBoxxCloud Sync to Norton's allow list.
Repair and install new Sync Tool for macOS Ventura
Fix sync issues after upgrading to macOS Ventura or later.
Troubleshooting File Server Enablement with Synology NAS
Common fixes when connecting a Synology to vBoxxCloud.
Changing the location of the vBoxx Sync folder
Move your sync folder to a different drive or path.
WebDAV limitations and issues
What WebDAV supports, what it doesn't and known quirks.
Upgrades and billing
How to upgrade your trial account
Convert your 14-day trial into a paid plan without losing data.
Upgrading & downgrading vBoxxCloud
Change plan, seats or storage at any time, prorated to the day.
How to cancel your vBoxxCloud account
End-of-contract steps and a 30-day data export window.
VAT, invoices and payment methods
EU VAT handling, SEPA, credit card and bank transfer.
Video guides
Active Directory integration
5-minute walkthrough of connecting AD to vBoxxCloud.
Connect your server to the cloud
File server enablement for hybrid setups.
Email server integration
Send notifications from your own SMTP server.
Customise branding
White-label your tenant with logo and colours.
Create cloud activity reports
Generate audit reports for compliance reviews.
Create team shares as admins
Provision shared folders for departments and projects.
Online backups for users
Configure scheduled backups of user devices.
Release notes
Server 3.6 + new Thick & Thin Sync Tool versions
Latest server release with updated clients.
vBoxxCloud Thick Client v3.5.10.184
Sync stability and performance improvements.
Web v3.5.0 & sidebar + App v2.17 live
Redesigned sidebar and faster web file browser.
Thin Client v3.5.0
Virtual-sync client improvements for Windows.
iOS v4.7, Face ID and Touch ID
Biometric unlock on the iOS app.
Still need help?
FAQ
Frequently asked questions
Where is my data stored?
All vBoxxCloud data is stored in our datacentre in the Netherlands and Germany. Nothing ever leaves the EU, including backups and metadata.
How do I migrate from Dropbox or OneDrive?
Open Admin → Migrations, connect your source provider, pick the folders and target locations, and we move them in the background. You get a report when it's done.
Is vBoxxCloud GDPR compliant?
Yes. We operate under Dutch law, sign a DPA with every customer, and offer EU-only processing. vBoxx is ISO 27001 certified by TÜV NORD.
Can I use SSO?
Yes, Microsoft Entra ID, Google Workspace, Okta and any SAML 2.0 provider on Business and Enterprise plans.
What happens if I cancel?
You keep access to read and export your data for 30 days, then everything is securely deleted from our systems and backups.
Do you offer on-premise or dedicated hosting?
Yes, dedicated single-tenant deployments and self-hosted options are available on Enterprise. Get in touch via sales.
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