Troubleshooting
Repair and install new Sync Tool version for macOS Ventura
2 min read
Instructions to fix the installation for Mac users who upgraded to macOS Ventura 13.0 with the agent already installed with version 3.1.0.162.
First we want to make sure the current device (MacBook, iMac) is disconnected from the current Sync Tool and vBoxxCloud.
- 1Go to https://web.vboxx.nl/ and login with a user that has Organization Administration rights.
- 2Then, click on “Organization Settings” and go to the “Machines” tab.
- 3Look for the name of your Mac, and choose “Unlink” to disconnect the old Sync Tool from your Organization.
- 4Now open finder and go to the Application folder and drag the old Sync Tool to the Trash bin. If you're asked for a username and password, enter the name and password of an administrator account on your Mac. To delete the app, right-click on trash and choose “empty trash”. After emptying the trash, restart the computer to make sure all services have stopped.
- 5Download the new macOS client with the following link: Latest version vBoxx Sync Tool for macOS
- 6Change the name of the new sync tool to the name of the older version like so: Old version example: vBoxxCloud_web.vboxx.nl_1-3.1.0.162.app New version: vBoxxCloud-3.5.0.145.app Renamed new version example: vBoxxCloud_web.vboxx.nl_1-3.5.0.145.app
- 7Open the newly renamed file and run the installation.
- 8Once completed open “System Preferences” on Mac, then open “Privacy and Security”
- 9Scroll down to the security section and click “open anyway for the entry of “Synced Tool” was blocked from use because it is not from an identified developer”.
- 10Scroll up to "Full Disk Access" and give the Sync Tool Full Disk Access.
- 11Open System Settings and click "General", then click "Login items" on the left. Select the old entry for the Sync Tool and click the "–" at the bottom Click the "+" at the bottom to add the new Sync Tool.
- 12Restart the machine to make sure the Sync Tool now starts at login.
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