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Troubleshooting

Syncing icons not showing on vBoxx Sync

1 min read

Windows can only handle 15 icon overlay identifiers the rest get ignored. If file collision, file locking, and file syncing indicators are not displaying, here is a short step by step guide.

By following the next 5 steps you will solve this problem.

On Windows Vista, Windows 7, 8, 10 or 11

  1. 1
    Check the registry of your overlay icons that Windows Explorer can load. Press the Windows key + R and enter regedit.
  1. 2
    Search for the following registry key with this path

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers

Edit: Only overlays in the first 15 positions will display. By deleting other overlays you can make room for your icons. Be sure you don't need the overlays you deleted.

  1. 3
    To give priority to the vBoxxCloud overlays you have to rename them by right-clicking on the keys and selecting rename. Then add 3 times a space at the beginning of the name to place them at the top of the list, example: " nameofthekey"
  1. 4
    Now you can restart explorer.exe or restart your computer.
  2. 5
    Launch the vBoxxCloud client and the sync icons will be displayed.
Still stuck?

Our support team in the Netherlands answers by email and phone.